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I can't find the answer to my question. What do I do?

Click on "Contact Us" and let us know what your question is, and we'll get back to you with an answer as soon as possible. Alternatively you can speak to a member of staff via the phone (01925 411385) or email us at

Are all of your products in stock?

We operate a live stock system and 99% of the products on are available to order and will show an instock symbol on the product page. Some of the ultra specialist tents that we list are not in stock and a symbol on the product page will show an estimated delivery date. If you ever want to check an item of stock please ring us on 01925 411 385.

Do you deliver outside the U.K.? How much does it cost?

We deliver Europe wide and globally for a full list of prices and countries we deliver to click here.

We are unable to deliver to North America and reserve the right in coutnries where there is a history of online fraud to asked for additional security information before despatch.

How Do I Return an Item?

Our returns policy contains information on how to return products to us.

How much do you charge for postage?

United Kingdom
Orders over £30.00 have free standard delivery, for orders under £30.00 a small delivery charge of £3.50 wil be added when you checkout. A next working day delivery service is available at a charge of £10.00.

Non United Kingdom (inc Channel Islands)
Postage charges are calculated based upon you location, to find out the postage charge in your area

Is My Payment Secure?

Yes, buying from is totally secure. All our payment methods use secure servers. For more information about our secure shopping policies

What types of payment do you accept?

We accept payments by Credit or Debit cards using Sellerdeck Payments (Secure Payment Server) and payment via Paypal

When will my order be dispatched and delivered?

We endevour to dispatch all orders on the day we receive them. Orders placed before 2:30pm (Monday-Friday) will be dispatched on that day using an appropriate delivery method, orders after 2:30pm will be despatched the following working day.

Standard Delivery (UK)
All orders are despatched using tracked, insured and signed for services, larger or more expensive items such as tents, down jackets and waterproofs will be sent using Parcel Force 48, a 2 working day service. Smaller items such as gloves,socks and accessories are sent using the Royal Mail First Class service.

Express Delivery (UK Only)
We offer a next working day delivery service, orders are despatched using Parcel Force 24 or by the Royal Mail Special delivery  service. Express delivery is an option you can select during checkout, please note there is a £10.00 charge for this service. Please note we can not guarantee next day delivery in remote areas such as the Higlands and Islands. 

Delivery (Non UK)
All orders are despatched using appropriate tracked, insured and signed for services. Delivery speeds vary country to country for information more information email